Guest Experience Manager
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
- Responsible to achieve Guest Experience KPI’s such as Stay Experience, HH member experience, QA audits and Review Site Index scores.
- Build a culture of Guest delight at any guest touch point in the hotel.
- Build a Core Team of Guest Experience Champions at the hotel and roll out Guest Related Brand initiatives as and when needed.
- Assist to oversee daily operations in all Guest Experience team, drive departmental objectives for self and team, ensure effective communication and working in a team to reach department KPIs.
- Create a “WOW” experience of guests, elevating on guest experience - inclusive of high impact touch points and consistently meet and exceed guests and VIP expectations.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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