Subject Matter Expert Polish Speaker

TopTalent Recruitment Agency is working with a leading Outsourcing/BPO company that is looking to recruit a Subject Matter Expert who speaks Polish and English in Romania. The employee would be supporting customers and partners of an alimentary supplements brand.

WORK MODEL

• Remote/work from home from anywhere in Romania
  

DUTIES AND RESPONSIBILITIES

• Take inbound calls emails tickets and chats with existing customers and partners to solve their issues within guidelines
• Ensure the delivery of an efficient and very high quality customer experience at every contact
• Update the database of customers and document activities and history for further contacts and campaigns
• Comply with schedule and policies
• Identifies potential sales leads and transfer to sales team where applicable.
  

REQUIREMENTS

• Based in or willingness to move to Romania
• Excellent written and verbal communication skills in Polish (C1) and English (B2)
• Good computer skills
• Ability to work under pressure of time in order to achieve targets
• Responsible and reliable attitude
• Very good customer service skills with pleasant friendly voice
• High motivation and enthusiastic approach
• Planning skills
• Effective decision making.
  

OFFER

• Excellent remuneration package based on experience skills and performance
• Guidance and tools to reach your full potential
• Relocation support for international candidates (coming outside of Romania)
  
• Signon bonus for new joiners
• Rewarding performance bonus structure
• Meal allowance
• Medical Subscription
• Wellbeing programs
• And many others!
  

To apply for this position and to explore many other exciting opportunities visit and apply through our career page: