GenO CSS Service Solution Architect

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

What You'll Do

• Oracle Customer Success Services (CSS) is a services business unit within Oracle that establishes long-term enhanced support and managed service relationships with many of Oracle's largest customers. Click here for more information about CSS.
• CSS Service Solution Architect (SSA) play a key role in the continual evolution of our world class community of Service Solution Architects, assisting with community management, knowledge sharing, community communication and best practice collateral capture and creation. Each Associate will also be expected to become expert in a specific set of Oracle CSS service offerings, contribute to the creation of collateral and providing guidance to our Service Solution Architects and our sales force on those services.
• As an Service Solution Architect you will contribute to the continual evolution of our CSS EMEA Service Solution Architect community, assisting with community management, knowledge sharing, community communication and best practice collateral capture and creation
• Provide pre-sales service solution guidance to our Service Solution Architects and our sales force on specific service solutions
• Participate with our Service Solution Architects in the design, validation, and presentation of Oracle service solutions
• Participate in problem solving, with assistance and guidance, in understanding and applying company policies and procedures.
• Learn from experts from a wide network across Oracle’s EMEA and Global teams
• Use Oracle internal tools, resources and network to learn and stay up to date with on innovation and leading technologies
• Contribute as a team member on projects together with Oracle experts and leaders
• Consult with the Service Solution Architect community to understand their requirements and provide that community with assistance, collateral and improvement initiatives
• Learn how to design compelling service solutions using Oracle leading technology and services innovation
  

What You'll Bring

• Bachelor degree or up to 2 years relevant experience.
• Technical aptitude: You have an interest, understanding and curiosity in cloud technology and services concepts
• Fluency in English and local language
• Communication skills: You have an ability to collaborate and present concepts clearly.
• Innovation: You’re open to new ideas and challenges
• Agility: You’re a pro at embracing change. Your self-confidence helps you learn and adapt wherever you go
• Drive: You have a “roll-up-the-sleeves” and “get the job done” attitude
• High energy: You’re optimistic, always eager to interact and influence people
• Teamwork: You’re a fantastic team player who also loves smashing individual goals
• Critical thinking: You’re a natural strategist who can analyze situations, identify issues, and solve problems creatively
• Resilient and capable of working effectively under pressure
• Strong organization, negotiation and planning skills
• Love & passion for customer success and world class IT services
  

Career Level - IC1

As an Associate Sales Consultant you will be responsible for providing presales technical / functional support to prospective clients and customers while ensuring customer satisfaction. Deliver high quality standard Oracle presentations and demonstrations. Present and articulate Oracle product's strengths, relative to competitors. Participate in the design, validation, and presentation of Oracle software solutions.