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You will be updated with latest job alerts via emailThe eCommerce Specialist is primarily focused on ensuring that customers have a good experience when they buy through our digital channels by specifically supporting web punchout automated orders order confirmations shipment notifications and electronic invoices.
Is ultimately responsible for orders getting into the system accurately and invoices getting to the customer fast as possible.
Responsibilities
Running reports several times per day to identify failed blocked or rejected transactions. Troubleshooting the reason for failure resolving the issue and confirming that the transaction is able to pass effectively
Solving for immediate customer needs where appropriate including requests for help questions complaints issues or task requests
Proactively identifying issues that would otherwise impact the customer and fixes them
Troubleshooting with the customer eprocurement marketplace technical support internal IT teams to understand technical issues and address quickly with the customer Generating and providing ecatalogs to customers
Basic Qualifications
4 years experience using SAP ERP transactions (orders invoices order confirmations shipment notifications)
2 years experience with B2B ecommerce transactions and processes
Must have experience working as a supplier to integrate customers on Ariba Jaggaer and Coupa
Customer facing issue resolution experience
Ecatalog generation and process management
Must have Excel experience using vlookup and macros
Must have good communication skills
Experience Needed: 4 years
Time Noon shift (1 to 10pm)
For kerala candidates
Location Cochin (Job Type Permanent)
For outside kerala candidates
Location Remote (Job Type contract It will be open contract with no end date no pf and gratuity deduction but flat 10% TDS monthly will be deducted this can be claimed.)
Full Time