- LATAM Virtual Assistant

Working Hours: WednesdaySunday (tentative) 9am5pm EST time zone

Holidays: US Holidays

Salary Range: 1.000 1.200

Type of contract: Independent contractor

Scope of the Role

We are seeking a Virtual Assistant to join our team remotely. As a Virtual Assistant you will primarily be responsible for managing mobile dog grooming and dog walking scheduling through effective client communication via text and phone support. Your role will focus on optimizing schedules to ensure efficiency and reduce stress for our groomers. Additionally you will be tasked with following up on invoices and providing general administrative support.

Key Responsibilities:

• Communicate with clients via text and occasionally phone to schedule mobile dog grooming and dog walking appointments.
• Optimize grooming schedules to maximize efficiency and minimize stress for our groomers.
• Coordinate with groomers to ensure smooth scheduling and operational flow.
• Follow up with clients for invoicing and payment.
• Perform general administrative tasks including email and calendar management.
• Use CRM tools (e.g. Precise Pet Care) Gmail Outlook Google Workspace Office 365 and Text Request for efficient task management.

Qualifications:

• 13 years of experience as a Virtual Assistant or in a similar role preferably with experience in scheduling and customer/client communication.
• Proficiency in CRM tools and various communication platforms (Gmail Outlook Google Workspace Office 365 Text Request).
• Strong verbal and written communication skills in English.
• Reliable proactive meticulous detailoriented and able to work both autonomously and collaboratively.
• Ability to work effectively within a team and across different time zones.
• Experience in the pet care industry or similar field is a plus.