IT Project Services Manager
Posted on :
19-06-2024
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1 Vacancy
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Job Description
Job Description : Project Services Manager
As the Project Services Manager candidate will own and manage the technical team and project team plans for programs and projects including managing roadmaps driving the process and supporting the teams to innovate develop and deliver Zscaler ZTNA program in client place.
Shift : 24 * 7
Hybrid work model : Mix of work from home and work from office
Location : Mumbai / Pune / Bangalore / Kolkata / Chennai
Minimum relevant experience : 67 years
Key responsibilities
Managing a team of 57 technical resources and their respective project teams under various models (e.g. T&M deliverable based scope based etc.)
Meet or exceed utilization margin and client satisfaction targets through the successful delivery of consulting and implementation projects.
Actively lead and participate in front end cycles for onboarding new engagements.
Define project management goals and deliverables that support business goals in collaboration with senior stakeholders.
Build the core team through a combination of internal team enhancement and external hires wherever needed.
Present the implementation strategy to business demonstrating the credibility of our delivery organization.
Create new repeatable service offerings that streamline the implementation process.
Participate in project governance and provide high level quality control.
Track and forecast pipeline and bookings for opportunities and existing engagements.
Ensure the professional development of team members keeping abreast of current and new IT methodologies development and best practice project delivery and consulting.
Develop project management tools and processes. Responsible for defining and managing the overall approach / methodology inline with industry standards.
Engage with business and act as the management sponsor of key projects.
Present directional ideas and strategies to the Management Team.
Skills and Experience
A proven track record of leading professional services teams to successfully deliver on multiple projects and programs simultaneously within SaaS/Cloud/Zscaler/Legacy firewall environments.
Strong understanding of the leading governance and implementation approaches to project office management and project management with the ability to draw on these to implement a tailored appropriate framework.
Sound business sense and knowledge of IT Networking Infra a marketdriven approach with the flexibility to modify approaches to achieve goals as information changes and events unfold.
Skilled at building relationships and influencing stakeholders at all levels of the organization including at the most senior levels.
Skilled in articulating and presenting compelling value propositions for service offerings.
Excellent communication skills both written and oral.
Strong decisionmaking skills including the ability to balance conflicting interest.
Selfmotivated with the ability to work well both independently and in a team orientated collaborative environment.
Experience of working in a multicultural environment.
Ability to deal with ambiguity find creative resolutions and drive for results.
Ability to listen and respond objectively to new ideas.
Strong management skills with the ability to coach and lead both virtual and actual teams.
Bachelor in a computing or project management discipline or equivalent
Project Management certification in PRINCE2 Agile/SCRUM or similar
project management,skills,engagements,teams,it,organization,agile,scrum,saas,cloud,firewall,cloud security
Employment Type
Full Time
Key Skills
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