LOOKING FOR FILIPINO CANDIDATES
Position : Customer Service Representative/Operations Assistant
Work Hours (Client) : 9AM to 5PM EST Mon Fri
Holidays : TBD
Pay Range : $1000 $1200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD
Duties and Responsibilities:
We are seeking a proactive and personable Customer Service Representative/Operations Assistant to join our team. This role requires a detailoriented individual who thrives in a fastpaced environment and is passionate about providing exemplary customer support while assisting with daily operations.
- Assist in managing daytoday operational aspects of customer service and the direct assistant to the Manager of Marketplace Operations & Customer Service Manager
- Respond to customer inquiries via email chat and phone with efficiency and accuracy.
- Process orders forms applications and requests from customers.
- Document customer interactions transactions comments and complaints.
- Ensure customer satisfaction by providing timely and accurate information.
- Collaborate with other departments to resolve customer issues.
- Support product management with inventory descriptions and presentation on the platform.
- Assist with marketing campaigns including email outreach and updating data points
Minimum Requirements:
- At least 2 years of customer service experience
- At least 2 years of data entry experience
- Experience in Excel or Google Sheets
- Excellent communication skills both written and verbal.
- Strong problemsolving abilities.
- Proficiency in using customer service software CRM systems and ecommerce platforms.
- Ability to handle and resolve customer complaints and issues in a professional manner.
- Basic understanding of product inventory and order processing.
- Comfortable using various communication tools (e.g. email live chat phone).
- Strong organizational and multitasking skills.
- Ability to work independently as well as part of a team.
- Attention to detail.
Preferred (but not required) qualifications:
- Experience in Netsuite
- Experience in Helpdesk or Zendesk
- Knowledge or Experience in marketplaces like Amazon Vendor Central Seller Central WFS Target Home Depot etc