Major Incident Manager
Posted on :
18-06-2024
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Job Description
1. Knowledge on Service Design Service Transition Service Operations & CSI
2. Experience in handling Problem management Change management Service Level Management Capacity Management Knowledge Management Availability Management
3. Good exposure to MS office tools
4. ITIL Foundation Certification
5. Must have reporting capabilities and ability to present the reports
6. Must have strong communication skills along with email etiquette
7. Should be proactive thought process oriented
8. Strong team player
9. Basic knowledge of technical platforms like Windows Network Unix DBA Storage
10. Good understanding on Service Management Processes
11. ITIL Intermediate & Expert level certification
12. Basic knowledge on Lean Six Sigma & other quality process
13. Exposure in preparation on process documents SOP etc .
Employment Type
Full Time
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