Customer Care Specialist - German- Slovenia

Position: Customer Care Specialist

Location: Remote/work from home in Slovenia

Employment type: Fulltime

The successful candidates would support customers of a mobile game company.

DUTIES AND RESPONSIBILITIES:

• Deliver exceptional customer service by promptly addressing customer inquiries resolving issues efficiently and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming primarily through live chat support channels
• Navigate internal and external documentation and resources to provide worldclass service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify troubleshoot and communicate emerging trends and patterns in accomplished issues
• Strive for highstandard customer satisfaction and experience and ensure that ll calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols KPIs guidelines and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members supervisors and other departments to resolve customer issues share knowledge and contribute to a positive team atmosphere.

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in German (minimum B2 level) & English (B1/B2 level)
• Residing in Slovenia and being able to take on a job legally without the companys support
• Experience in Customer Support and technical support
• Passionate gamer or experience in Customer support roles related to gaming
• Computer literate and proficient in the use of Windows OS Apple OS Microsoft Office and Google applications
• Familiar with customer support software including Zendesk Slack and internal troubleshooting tools to resolve issues
• Strong abilities to work independently and as a remote team player
  
• Problemsolving and critical thinking skills
• Adaptable and flexible demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PCbased internet and software applications (e.g. internet Microsoft Office)

OFFER:

• Excellent remuneration package based on experience skills and performance
• Indefinite contract
• Schedule: Monday to Sunday from 07 AM 12 AM (midnight) shift rotation. 40 hours a week
  
• Fully remote work from Slovenia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.