Customer Success Manager mfd

About the Job

Were looking for a motivated Customer Success Manager (m/f/d) to join one of our portfolio companies and support its customer success strategies.

In your daytoday work youll focus on ensuring that the customers get the maximum profit from working with our portfolio company and get the opportunity to contribute to various projects.

Join our portfolio company: A German ConTech company focused on reinventing building material procurement processes to overcome supply chain issues. The wellfunded startup is led by experienced founders on a mission to uncover the untapped potential of global sourcing.

In this role youll:

• Be responsible for renewing and expanding the product through the customers ensuring they get the maximum benefit from working with the company
• Develop a comprehensive understanding of the typical business challenges faced by customers aligning the features and business advantages to their needs
• Always be one step ahead identifying risks for customers and proactively addressing them with a mitigation plan
• Strive for full utilisation of customer orders identify new opportunities and collaborate with sales teams to drive growth and increase presence
• Network between customers and departments maintaining longterm relationships with stakeholders to advance the strategic direction of the companys development

Your Profile

• Familiar with B2B customer development ideally in the customer success field and tracking all customer needs
• Used to working in a fastpaced international environment and can manage multiple projects and processes simultaneously
• Have experience with (CRM/CSM) tools (e.g. Salesforce) (optional) accounting tools (e.g. DATEV) and (optional) logistics tools (e.g. TMS/TNT)
• Optional: Have already gained experience in project management
• Completed your studies in Business Administration or a comparable qualification and have relevant professional experience
• Fluent in German and English as an addition French skills are a plus

Please note that were looking for support in the Berlin office of our portfolio company. Eligibility to work in the EU is required.

Benefits and Perks

• Make a true impact in the construction tech industry
• Opportunity to work in a fastpaced dynamic startup environment with an international team
• Collaboration with top tier investors and angels (incl. various unicorn founders) as well as leading market experts
• A futureproof job with an attractive salary as well as performancerelated bonus payments in a successful and valueoriented company
• Beautiful office spaces HQ in the centre of Berlin multiple global locations
• Being part of an instant network within the Project A family

Apply below and become a part of our success story!

Our Commitment to Diversity and Inclusion

Project A is committed to diverse and equal opportunities hiring for all applicants candidates and employees alike. We value humans with all our glorious multifaceted backgrounds perspectives and experiences and look forward to your application.