Costumer Service Operator Serbian mfd

The UAI group of companies provides marketleading local and crossborder debt collection services for municipalities (local governments) and private companies in the field of trafficrelated late fees and administrative charges throughout Europe.

In recent years we have become one of the leading specialists in the international identification of affected vehicle owners and the recovery of unpaid charges.

At UAI we are constantly expanding our team. If you are a dynamic person oriented towards finding solutions and achieving results then you might be the perfect candidate for a position in our team!
We are looking for individuals interested in filling customer service operator positions in the Serbian language.
Your main responsibility as a customer service operator will be to provide telephone and email consultancy and this activity does not involve product sales.
You will benefit from a 3week training period and the probation period is 3 months. The working schedule is hybrid (partially from the office partially from home) from Monday to Friday between 08:0016:00 / 09:0017:00 / 10:0018:00.

Tasks

• Processing customer emails
• Telephone and written communication with customers
• Expert advice
• Customeroriented problem solving
• Ensuring the clients quality requirements and customer satisfaction
• Recording business transactions in the company software

Requirements

• Rich vocabulary in official and formal communication
• Good communication skills calm and patient nature
• Selftaught person attentive to details and with good observation skills
• PCMicrosoft (Windows Word Outlook) operation knowledge
• Knowledge of English or Romanian at least at an intermediate level
• Previous experience in a call center or customer service field beneficial

Benefits

• Attractive bonuses related to individual performance which can substantially increase the monthly income
• Dynamic and pleasant working environment within a young team in a growing company
• Training and personal development
• Real career advancement opportunities

Have we aroused your interest Then we look forward to receiving your detailed application.