Technical Support Engineer

Job Description:

Your Experience:

• 4 years of experience as a Support Engineer.

• Required strong experience with Windows and Linux OS based applications (Installation troubleshooting Debugging). MacOS experience is a plus.
• Experience with Android OSbased applications (Installation troubleshooting Debugging)
• Experience understanding malware exploits operating system structure and behavior
• Strong experience with MS environment (SCCM GPO AD MSSQL IIS).
• Experience with EndPoint security software is a plus (Antivirus DLP IPS NAC).
• Knowledge of SIEM vulnerability management tools and firewalls is a plus.
• Experience with batch scripting and Python is a plus.
• Strong ability to independently troubleshoot reproduce issues and identify feasible workarounds in broad complex and unique environments with mixed applications and protocols required
• Knowledge of Cloud infrastructure.
• Knowledge of VDI (VMWare Horizon Citrix XenApp and XenDesktop) is a plus.
• BS/MS or equivalent experience required.
• Experience working with EDR tools.
• Required basic networking knowledge Ability to independently debug broad complex and unique environments with mixed applications and protocols.

Professional Skills:

• Customer focus.
• Strong customer advocacy skills and experience ability to work in difficult customer situations.
• Excellent written and verbal communication skills. Fluent in the English language (reading writing and speaking). Proficiency test results are a plus (e.g. TOEFL TOEIC Cambridge English Exams).
• Excellent Team Player.
• Cultural awareness and ability to communicate with international customers.
• Empathy.