Remote Customer Serv....
Remote Customer Service Representative
Posted on :
15-06-2024
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Job Description
Job Description:
We are seeking a motivated and customeroriented individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional service to our customers by addressing inquiries resolving issues and ensuring a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone email and chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently and effectively.
- Provide accurate information regarding products services and policies.
- Process orders returns and exchanges as needed.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with team members and other departments to improve customer service processes.
- Identify and escalate priority issues to the appropriate channels.
- Stay updated on product knowledge and company policies to provide accurate assistance.
- Achieve and maintain performance targets for speed accuracy and customer satisfaction.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Proven customer service experience preferably in a similar role.
- Excellent communication skills both verbal and written.
- Strong problemsolving skills and the ability to think on your feet.
- Ability to handle stressful situations calmly and effectively.
- Proficient in using customer service software databases and tools.
- Ability to multitask prioritize and manage time effectively.
- Strong attention to detail and accuracy.
- A positive and professional attitude.
Benefits:
- Competitive salary
- Health dental and vision insurance
- Paid time off and holidays
- Opportunities for career advancement
- Ongoing training and development
- A supportive and inclusive work environment
Employment Type
Full Time
Key Skills
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