Customer Service Rep

Yze Group is a privately owned company that specializes in the acquisition renovation sales and leases of real estate development including singlefamily and multifamily buildings in New Jersey and its surrounding states.

The Companys mission is to sell or lease welldesigned familyoriented homes that complement the lifestyle of its residents. The Companys principals believe deeply in quality construction customer service and architectural integrity.

We pride ourselves on our competitively priced modern and turnkey design homes and we offer the best value in the industry.

Our focus on client satisfaction has allowed us to maintain a competitive edge in the industry and build lifelong relationships while reporting consistent growth and profitability year over year.

We offer our vast knowledge in the real estate industry integrity vision work ethic exceptional operational standards positivity and a vast network of real estate professionals to our clients to make operations much easier for them.

Job Summary:

We are seeking a highly motivated and customeroriented individual to join our team as a Customer Service Representative. In this role you will be responsible for providing excellent service to our clients and maintaining positive relationships with them. You will also be the main point of contact for any inquiries or issues our clients may have and will work closely with our sales and marketing teams to ensure a seamless experience for our customers.

Key Responsibilities:

Respond to customer inquiries and concerns in a timely and professional manner

Provide product and service information to customers

Process orders and assist with product inquiries

Resolve customer complaints and escalate issues as needed

Work closely with the sales and marketing teams to ensure a positive customer experience

Maintain accurate customer records and update information as needed

Collaborate with other departments to improve overall customer satisfaction

Meet or exceed customer service goals and objectives

Continuously seek ways to improve processes and procedures to enhance the customer experience

Qualifications:

High school diploma or equivalent

12 years of experience in customer service or a related field

Excellent communication and interpersonal skills

Strong problemsolving and conflict resolution abilities

Ability to multitask and prioritize in a fastpaced environment

Proficient in Microsoft Office and other relevant software

Experience with CRM systems is a plus

Bilingual candidates are encouraged to apply

Benefits:

Competitive salary

Comprehensive benefits package including medical dental and vision coverage

401(k) retirement plan with company match

Paid time off and holidays

Opportunities for career growth and development

If you are a team player with a passion for providing exceptional customer service we would love to hear from you. Apply now to join our dynamic and growing team at YZE Group LLC!

Remote Work :

No