Patient Liaison Insurance Verification and Authorization Specialist - Virtual Assistant

This is a remote position.

Virtual Rockstar is seeking a Virtual Patient Liaison/ Insurance Verification and Authorization Specialist to join our client s dynamic team dedicated to highquality personalized physical therapy that prioritizes handson care and optimal patient outcomes. Our client s team is committed to preventing unnecessary medications injections and surgeries through effective therapy programs tailored to each individual.

Job Responsibilities:

• Confirm patient appointments and manage appointment calendar efficiently.
  

• Handle patient inquiries via phone and email with professionalism and empathy.
  

• Maintain accurate patient records while ensuring confidentiality and privacy.
  

• Greet patients warmly and provide guidance within the facility as needed.
  

• Coordinate daily schedules in collaboration with medical staff.
  

• Follow up with patients postsession sending exercise and treatment plans.
  

• Respond to frequently asked questions and assist with appointment rescheduling.
  

• Manage referrals from healthcare providers and send personalized communications.
  

• Verify patient insurance coverage and obtain preauthorizations for procedures.
  

• Update patient files with insurance information and explain benefits to patients.
  

• Liaise with insurance providers to clarify coverage details and track claim statuses.
  

• Assist patients with insurancerelated queries and process/submit claims.
  

• Manage therapists schedules and coordinate patient appointments efficiently.
  

• Send appointment reminders and respond promptly to patient inquiries.
  

• Generate and send invoices maintaining electronic medical records accurately.
  

• Provide virtual assistance via phone and email including data entry and basic reporting.
  

• Contact patients for feedback and maintain a waitlist for appointments.
  

• Transcribe therapistpatient interactions accurately and manage emergency contacts.
  

• Assist with filing and equipment maintenance as needed.
  

Requirements

• Previous experience in a similar role preferably in healthcare administration or patient liaison.
  

• Proficiency with electronic medical records (EMR) systems; experience with Quick EMR preferred.
  

• Strong organizational skills and attention to detail.
  

• Excellent communication skills both verbal and written.
  

• Ability to handle multiple tasks efficiently and prioritize workload.
  

• Empathetic and patientcentered approach to customer service.
  

• Understanding of insurance verification and authorization processes.
  

• Capability to work independently in a remote setting while maintaining team collaboration.
  

Additional Preferred Skills:

• Experience or familiarity with marketing tasks such as campaign assistance social media management and event organization.
  

• Ability to analyze marketing campaign effectiveness and monitor online reviews/comments.
  

• Basic website management skills to maintain clinic information.
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.