Contact Center Operations Manager AMLKYC

Title: Manager

Location: Atlanta GA (100% Onsite)

Type: Permanent

Job Description

• The ideal candidate will be someone working in a Call Center Operation Background who has experience in Managing a team experience in CSAT Attrition Experience in handling L2 L3 level of escalation.
• Transaction Monitoring is the top skill along with AML and KYC.
• In case you have any additional questions please reach out to us. This role demands 5 days in Office and we can close this role within a week or two with the right candidate.
• 810 Years of overall experience
• Experience in Financial Services & AML
• Team Management Experience
• Good communication (Written English).
• Experience with Transaction reviews process
• Excellent written and oral communication skills
• Demonstrated strong attention to detail.
• Team Management Experience
• Experience collecting interpreting updating and organizing data
• Knowledge on AML & Transaction Reviews; KYC checks
• Gathering/collection and review of AML / KYC documents
• Initiate the risk assessment and ongoing due diligence
• Review/escalate/close alerts triggered by the transaction monitoring through platforms and systems
• Analyse suspicious nature of the transaction Create a narrative summary for the decision made
• Responsible for SLAs escalations & performance matrix and team management