Help Desk Analyst I

Operations

• Monitors enduser technology (e.g. hardware software printers file storage information services telephony equipment and mobile devices) to quickly address performance security or usability problems.
• Configures installs and maintains enduser technology to ensure that technology is current secure supported licensed and aligned to agency and enterprise technology standards and reference models.
• Assists in maintaining an inventory of all IT assets including physical assets licenses and subscriptions to support informed IT planning and decisionmaking.

Construction

• Assists in developing user training material job aids and manuals to allow effective use and understanding of agency technology.
• Assists in developing and refining desktop installation processes and images to facilitate quick deployment of desktop systems and assure appropriate software license distribution.
• Researches and makes recommendations for enduser technology (e.g. hardware software printers file storage information services telephony equipment and mobile devices) to ensure that the agency is innovative meets business needs and aligns with Enterprise and agency strategy policy and best practices.
• Assists in identifying technology solutions by researching industry products peer implementations enterprise standards and agency architecture to ensure that solutions are appropriate available secure and sustainable.