Customer Advocacy and Community Manager
Posted on :
14-06-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world.
Job Title: Customer Advocacy and Community Manager
Location: San Jose CA 95002
Duration: 12 Months
Job Type: Contract
Work Type: Remote
JOB DESCRIPTION:
- The Corporate Marketing team is looking for a parttime Customer Advocacy and Community contractor to develop content moderate the community and support our Customer Advocacy Champions program to increase customer engagement loyalty adoption and advocacy.
- You will partner with Product Marketing Customer Success Sales Comms and our Creative teams to facilitate the amplification of the voice of the customer. You will help support future stages of integrated marketing experiences across our entire ecosystem of prospects customers and partners.
- The ideal candidate should have a customerfirst mindset and understand the behaviours needs and touchpoints that contribute to successful customer journeys from awareness and consideration through to renewals and advocacy.
- This role requires a selfstarter mindset to impact growth of our community of brand advocates.
- As a highlevel individual contributor you will work to support brand objectives and deliver our vision through authentic programs and content.
List of Responsibilities/Duties:
- Undertake community and marketing initiatives to help achieve business goals such as daytoday community moderation content development and advocate recruitment
- Collaborate with design and writing teams to produce highquality content including webinars and case studies
- Execute on robust content calendars and production schedules for recurring initiatives and product launches ensuring content is updated on a regular schedule
- Collaborate with teams across the org to ensure consistent and accurate content messaging
- Understand clients SMB audience and finance leader personas segments and verticals
- Stay uptodate on Community tool best practices and competitive activity to best use technology and trends
- Support building a healthy customer advocacy pipeline recruitment engagement and request fulfillment process
- Capture preinterview notes on each customer their business and how client solutions have helped them succeed
TECHNICAL SKILLS
Must Have
- Asana
- Google Docs
- Google Sheets
- Google Slides
- Google Workspace
Nice To Have
- Community Engagement
- Community Manager
- Customer Advocacy Manager
- Manager Customer Reference Program
- Marketing & Community Manager
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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