Customer Success Lea....
Customer Success Learning Program
Posted on :
14-06-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-06-2024
Job Description
Customer Success Learning Program
BECOME A HIGH PERFORMING CUSTOMER SUCCESS MANAGER FOR A B2B SAAS PRODUCT
This is an opportunity to upskill self and be part of global customer success community members to accelerate your career.
The customer success learning program serves you all with live workshops and prerecorded content responsible for managing the postsales customer lifecycle management for B2B SAAS product companies.
Participate in workshops to up your game.
If you have an experience under 8 years and would like to master the skills in customer success domain then please apply for this program.
What is SAAS!
- Uniqueness of SAAS!
- Subscription based revenue model
- SAAS Customer lifecycle
- What is Customer Success
- Business Growth & CSM
Role of CSM
- CSM s Mindset
- CSM Key attributes.
- Customer Advocacy
- Project management
- Top Challenges
- Skills & Micro skills
Core Skills of a CSM
- Staying Organized
- Managing Expectations
- Project management
- Influence
- Highly analytical
- Relationship Mgmt. skills
- Courage & Confidence & Self Esteem Emotional Intelligence Driving effective meetings
Key activities
- KickOff Call
- Project management
- Training and adoption
- Business reviews
- Escalation Mgmt.
- Product and customer Advocate New feature request
- Achieving Metrics
- Forecasting Renewal Expansion & Churn
- NPS Testimonial Case study
Enabling folks to drive customer success in B2B SaaS product companies by upskilling them via live training workshops and mock sessions.
B2B SAAS products are everywhere these days. They are looking for talent who can match the required skills and possess handson experience.
In this VUCA world Churn Control come handy to coach candidates to not only be part of a community but also practice and learn from the industry experts who are already working in the domain and have a demonstrated history of success in the domain.
saas,b2b saas,product adoption,onboarding new customers,renewal retention,upselling and cross-selling,quarterly business reviews,communication,project management skills,software as a service,customer success management
Employment Type
Full Time
Company Industry
Key Skills
- Aerospace Engineering
- Data Entry
- Business Management
- Flexcube
- Contract
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
