Remote Customer Service Professional - Phone Chat Email

We are seeking a highly motivated and customerfocused individual to join our team as a Remote Customer Service Professional. In this role you will be responsible for handling phone chat and email inquiries from our clients and tenants. You will serve as the first point of contact for any questions concerns or issues they may have.

Responsibilities:
Respond to phone chat and email inquiries in a timely and professional manner
Provide accurate and helpful information to clients and tenants
Assist with general inquiries maintenance requests and lease inquiries
Troubleshoot and resolve any customer service issues
Maintain a high level of customer satisfaction and ensure a positive customer experience
Collaborate with team members to ensure all inquiries are handled efficiently and effectively
Keep detailed records of all customer interactions and follow up as needed
Stay uptodate on company policies and procedures to provide accurate information to clients and tenants
Assist with other administrative tasks as needed

Requirements:
High school diploma or equivalent
Previous customer service experience preferably in a remote setting
Excellent communication skills both written and verbal
Ability to multitask and prioritize tasks effectively
Strong problemsolving skills
Proficient in using various computer programs and systems
Ability to work independently and in a team environment
Availability to work a fulltime schedule including some evenings and weekends as needed

Benefits:
Competitive salary
Work from the comfort of your own home
Comprehensive training and support
Opportunities for career growth and development
Collaborative and supportive work environment
Paid time off and holidays

Skills :