Customer Relationship ManagerREMOTE

Are you a multilingual champion with a passion for exceptional service

Join Librio the love brand for personalized childrens books and become the friendly face behind the scenes as a talented Customer Relationship Manager!

Librio is a Zrichbased love brand specialising in personalised childrens books. Since 2017 weve created lifelong memories for over 500000 children in 115 countries. As creators of products for future generations we pride ourselves on producing sustainably donating 1% of revenue to charity and fostering a highperformance peoplefirst company culture.

Tasks

Heres why youll love this role:

In this role youll be the friendly voice behind the scenes fostering positive relationships and exceeding customer expectations. Youll provide exceptional service manage our French social media community and leverage your multilingual skills to create a truly international customer experience.

• Every email every question is your chance to shine. (Think capes are optional but amazing communication skills are a must!)
• We communicate with a special Librio twist (think adorable forest animals!)
• and youll be the one charming our French social media community.

Youll make an impact by:

• Deliver exceptional service by email addressing inquiries and requests in a timely professional manner because at Librio our Customer Service is our Strength.
• Become an expert in our unique customer communication style incorporating our fun animalthemed approach to build rapport and create lasting smiles.
• Utilize your fluency in English French & German (Spanish a plus!) to provide exceptional service to our diverse customer base across Europe.
• Manage and curate engaging content for our French social media community showcasing the magic of Librios products.

Requirements

Were looking for someone who:

• Proven customer service experience: A track record of exceeding expectations and fostering positive customer relationships.
• Multilingual proficiency: Fluency in English French is essential and German and Spanish is a plus
• First Social media expertise: First Experience managing and engaging online communities in French.
• Adept learner: Enthusiasm for acquiring new skills and mastering new digital tools.Passion for exceptional service: A dedication to creating positive experiences for every customer.

Benefits

At Librio youll get:

• A place to make a difference: Be part of a fastpaced innovative startup with a flat hierarchy with a focus on creating lasting memories for families.
• Flexibility that fits your life: Work remotely set your hours its all about your wellbeing.
• A vibrant team culture: Enjoy weekly meetings online games and a fun Slack community plus biannual Zurich team meetups!
• (Zurich Office) A modern work environment youll love: Our Zurich office is a charming Jugendstil house near the heart of the city.
• A team that celebrates you: We believe in the power of our people and we love to celebrate wins together.

Ready to join our Forest Dweller team

Ditch the traditional cover letter! Apply online with your CV and answer our fun (we tried our best!) application questions. And if youre feeling inspired feel free to send us a motivational letter as well (but its not a must). Whatever your style just let your authentic story shine through. Our recruiter Patricia awaits your application!