Customer Support Agent Norwegian Speaking
Riga Latvia
Full/Part time
Fantastic Salary Relocation support if outside Latvia joining bonus as a onetime payment in lieu of a relocation bonus paid out with their first payroll Fantastic Benefits and Future Career!!
DUTIES AND RESPONSIBILITIES:
- Handle incoming message requests from customers of a payment platform over phone chat and email and provide resolutions.
Tasks
- Handle incoming message requests from customers of a payment platform over phone chat and email and provide resolutions.
- Record case resolutions in the contact centre tool based on client communication
- Ensure that cases are resolved within the case life cycle.
- Escalate priority issues per client specifications to the immediate lead if applicable.
- Work independently and within a team.
- Communicate well with internal and external contacts.
- Provide exemplary customer experience.
- Meet quality standards on all handled contacts.
- Follow the schedule of workdays and hours be ready to start working on time
- Handle contacts while maintaining the targets defined for the project: response time handle time and resolution rate aligned with project KRAs.
- Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs.
- Attend trainings.
Requirements
- UpperIntermediate Norwegian (B2) and fluent in English (C1) language both verbal and written
- Previous experience in an outsourced customer service environment is nice to have.
- Willingness to relocate to Riga or already residing there.
- EU citizenship or valid work permit for Latvia
- Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
- Optimistic friendly positive and selfmotivated personality
- Ability to work in team.
- Serviceoriented profile and with a focus on problem solving.
- Ability to work shift hours/ part time (to the extent legally possible) adapting fast on change of prioritization
- No remarks in a background check e.g. no criminal record and willingness to participate in such background check process during the recruitment process.
Benefits
- Paid startup training and professional development sessions
- Shifts within the line operating hours 07:30 AM 12:30 AM from Monday to Sunday. 40 hours a week
- Employment type: fulltime or part time (minimum 20 hrs a week)
- Hybrid work (performance dependant) might be considered after initial 3 months of employment.
- Relocation support
- A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development
- Teambuilding activities
Interview process HR interview followed by interview with Customer Service Manager/Team Leader