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Customer Service Advisor Norwegian Speaking
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Customer Service Advisor Norwegian Speaking

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1 Vacancy
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Job Location drjobs

Riga - Latvia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Customer Support Agent Norwegian Speaking

Riga Latvia

Full/Part time

Fantastic Salary Relocation support if outside Latvia joining bonus as a onetime payment in lieu of a relocation bonus paid out with their first payroll Fantastic Benefits and Future Career!!

DUTIES AND RESPONSIBILITIES:

  • Handle incoming message requests from customers of a payment platform over phone chat and email and provide resolutions.

Tasks

  • Handle incoming message requests from customers of a payment platform over phone chat and email and provide resolutions.
  • Record case resolutions in the contact centre tool based on client communication
  • Ensure that cases are resolved within the case life cycle.
  • Escalate priority issues per client specifications to the immediate lead if applicable.
  • Work independently and within a team.
  • Communicate well with internal and external contacts.
  • Provide exemplary customer experience.
  • Meet quality standards on all handled contacts.
  • Follow the schedule of workdays and hours be ready to start working on time
  • Handle contacts while maintaining the targets defined for the project: response time handle time and resolution rate aligned with project KRAs.
  • Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs.
  • Attend trainings.

Requirements

  • UpperIntermediate Norwegian (B2) and fluent in English (C1) language both verbal and written
  • Previous experience in an outsourced customer service environment is nice to have.
  • Willingness to relocate to Riga or already residing there.
  • EU citizenship or valid work permit for Latvia
  • Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
  • Optimistic friendly positive and selfmotivated personality
  • Ability to work in team.
  • Serviceoriented profile and with a focus on problem solving.
  • Ability to work shift hours/ part time (to the extent legally possible) adapting fast on change of prioritization
  • No remarks in a background check e.g. no criminal record and willingness to participate in such background check process during the recruitment process.

Benefits

  • Paid startup training and professional development sessions
  • Shifts within the line operating hours 07:30 AM 12:30 AM from Monday to Sunday. 40 hours a week
  • Employment type: fulltime or part time (minimum 20 hrs a week)
  • Hybrid work (performance dependant) might be considered after initial 3 months of employment.
  • Relocation support
  • A dynamic and diverse job in a pleasant and modern environment
  • Opportunities for personal and professional development
  • Teambuilding activities

Interview process HR interview followed by interview with Customer Service Manager/Team Leader

Employment Type

Full Time

Company Industry

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