Chat Process Mail Pr....
Chat Process Mail Process WFH Remote
Posted on :
14-06-2024
Employer Active
1 Vacancy
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Job Description
- Respond to customer queries in a timely and accurate way via phone email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Employment Type
Full Time
Key Skills
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