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Job Description
This is a remote position.
About Us:
Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of 6000 clinics/hospitals & 10000 doctors/dentists in 29 different countries.
We are a fully remote company. The team is spread throughout Latin America Europe Africa and Asia. With more than 50 team members the team forms a welllinked network across a variety of locations lifestyles and backgrounds.
About the role:
Medical Departures Inside Sales Medical Team is responsible for helping American Canadian and European patients book their medical appointments at our global clinics via . Work duties are to be carried out remotely in a patientcare coordinators home or work space. Patient care coordinators are available via phone live chat social media and email to assist Medical Departure patients with every aspect of planning and coordinating their global medical care.
Responsibilities:
Convert phone calls chats and emails from Americans Canadians and Europeans into medical bookings at medical clinics in Mexico Costa Rica Panama Colombia Thailand Indonesia Vietnam Philippines and Turkey.
Coordinate appointment bookings between Medical providers and patients in English.
Recommend promotions that can help patients on their medical treatment.
Follow the suggested script provided to all Inside Sales Representatives.
Daily tracking and monitoring of Sales funnel conversions and projections.
Proactively identify systemic issues that need to be resolved to prevent future customer
concerns.
Answer phone WhatsApp email and social media inbound inquiries according to
established SLAs
Respond swiftly and courteously to customer inquiries or complaints.
Upgrade patients by recommending or crossselling highervalue medical treatments.
Capture customer information including email addresses phone numbers desired healthcare destination & medical procedures for future followup.
Adjust sales presentation based on success/fail averages.
Coordinate with other departments (Sales managers Marketing department).
Record details of inquiries comments and complaints.
Actively listen to patients needs and recommend the right clinic and or promotion to help
patients and achieve their medical or dental goals.
Attend weekly 1on1s team meetings and training and coaching sessions as required.
Requirements
Job Requirements:
3 5 years of Sales experience in English.
3 5 years experience in a Medical environment (Hospital/Clinic or recognized
healthcare establishment)
Ability to handle a high volume of email phone chat and social media traffic (leads &
prospects) in English.
Fluent in English (verbal and written).
High level of technical savvy & ability to learn new programs/systems.
Excellent phone skills.
Travel savvy; must have international travel experience.
Experience tracking and maintaining a sales funnel & use of CRM/CMS systems.
Impeccable written communication skills with a 40 WPM typing ability.
Ability to work responsibly and productively from a remote homeoffice environment and
good time management.
Experience working with clientele of diverse ages backgrounds experience with elderly
clients is a plus.
Weekend availability is a must according to the shift schedule (5 days on 2 days off).
50 hours weekly charge
Excellent overall communication skills and Powerful collaboration skills.
A proven track record of successful sales experience is preferred.
Technical familiarity & knowledge of medical procedures & terminology (must have).
Equipment Requirements:
Highspeed internet connection
Reliable computer with webcam and microphone interface
Benefits
JOB TITLE
Inside Sales Medical Medical Departures
SALARY
Start at 800 USD to 1200 USD (Base on experiences)
Commission
5% for all revenue over base salary and no maximum limit (uncapped)
BENEFITS
100% remote work healthcare allowance mobile & internet allowance unlimited sick & vacation days maternity/paternity
HIRING STATUS
Contractor (Full Time)
PROBATION
2 months (60 days)
LOCATION/BASE
Anywhere (Work from home)
Job Requirements: 3 - 5+ years of Sales experience in English. 3 - 5 years experience in a Medical environment (Hospital/Clinic or recognized healthcare establishment) Ability to handle a high volume of email, phone, chat, and social media traffic (leads & prospects) in English. Fluent in English (verbal and written). High level of technical savvy & ability to learn new programs/systems. Excellent phone skills. Travel savvy; must have international travel experience. Experience tracking and maintaining a sales funnel & use of CRM/CMS systems. Impeccable written communication skills with a 40+ WPM typing ability. Ability to work responsibly, and productively from a remote home-office environment and good time management. Experience working with clientele of diverse ages backgrounds, experience with elderly clients is a plus. Weekend availability is a must, according to the shift schedule (5 days on, 2 days off). +50 hours weekly charge Excellent overall communication skills and Powerful collaboration skills. A proven track record of successful sales experience is preferred. Technical familiarity & knowledge of medical procedures & terminology (must have). Equipment Requirements: High-speed internet connection Reliable computer with webcam and microphone interface
Employment Type
Full Time
