Workplace Infrastructure Engineer

Hotelplan UK is part of Hotelplan Groupa wellestablished and diverse family of specialist tour operators with a strong tradition of excellence and high standards of quality and service. We are passionate about the holidays we offer and we always aim to meet or exceed the expectations of our customers.

The family comprises ski walking and Laplandholidays with Inghams andSantas Lapland; adventure travel with Explore Worldwide; and selfguided experts Inntravel.Join us on our journey creating extraordinary travel experiences for all.

Sustainability and responsible tourism is at the core of everything we do and should be a passion for everyone employed by the group. Our vision is to be the most loved travel company in our markets famous for customer experience and sustainable travel.

We put people at the heart of everything we do and are proud of the extensive benefits we offer.

This role is based in Farnborough Hampshire with 2 days per week in the office.Our office is within walking distance of the train station and has free parking. This is a fulltime position however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

Role:

The Infrastructure Engineer implements manages and continuously improves the digital technologies. The engineer will seek to automate or eliminate repeatable tasks and reduce administrative overheads for themselves and for the Technology Workplace operations including configuration variations performance issues on endpoint devices and security vulnerabilities. The engineer also collaborates with project and delivery teams along with technology vendors product partners security and compliance teams to ensure alignment along with providing technology support within the Technology Workplace Support Team.

• Implement monitor and operate workplace technologies (endpoint hardware software services and SaaS tools).
• Integrate technologies with adjacent technologies.
• Ensure stability and security of technology through effective endpoint management and timely patching. Establish computing configuration and operating standards in coordination with department colleagues.
• Execute technology projects.
• Actively participate in resolving highpriority or technical outages troubleshooting efforts and capacity/availability planning sessions.
• Support security operational process by monitoring and reporting anomalies related to devices and identity.
• Monitor technology trends and seek ways to enhance continuous improvement initiatives.
• Assess criticality of services and applications and automated testing of those deemed critical before patching and upgrades.
• Provide IT support for issues escalated from the Technology Workplace Support Team.
• Act as a mentor for the Digital Workplace Support team forming tight partnerships for the mutual success of the teams. Ensure information is flowing freely between the teams to minimize siloed operations and engineering.

Person:

• Strong experience ofmanaging IT systems and platforms (Network Server Cloud based AWS/Azure).
• Experience creating scripts with PowerShell Back and other scripting languages.
• Digital Workplace tool management expertise: management tools techniques monitoring and integration.
• Experience with configuration management identity and access management active directory desktop virtualisation collaboration platforms and other cloudbased services.
• Experience implementing modern management of endpoint devices.
• Experience with a continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity.
• Experience using automation to drive continuous improvement.
• Tech savvy: Ability to learn implement and utilise technologies.
• Ability to organise and prioritise work packages and can effectively address projects requests and other competing priorities.

Sustainability and responsible tourism is at our core and our values will be close to your heart.

Diversity is to be celebrated. Life would be dreary and change would be slow if we all thought the same way. We challenge our ideas each other and our business partners always with respect and kindness.