Customer Service Representative III
Posted on :
13-06-2024
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Job Description
Job Description:
Job Title: Customer Service Representative III
Location: Remote
Duration: 6 Months (Possible Extensions)
Shift Timing: 8AM 4:30 PM (Mon Fr)
The Role:
Job Title: Customer Service Representative III
Location: Remote
Duration: 6 Months (Possible Extensions)
Shift Timing: 8AM 4:30 PM (Mon Fr)
The Role:
- The Customer Service Associate will provide superior customer support in all areas by providing accurate information related to all products and programs deliveries and resolution of problems for customers distributors and field sales.
- The associate will assess customer needs related to orders and product inquiries and collaborate with multiple functional groups.
Required Skills:
- Preference for experience in BPCS and SalesForce.
- Microsoft Office knowledge.
Essential Duties/Principal Responsibilities:
- Handle all inquiries and problems of both simple and complex nature on all product lines.
- Provide fast reliable and immediate response to customer inquiries in a calm professional and polite manner.
- Prioritize responsibilities and emergency/rush request from customers
- Deal directly with a variety of individuals at all levels in a harmonious fashion under fastpaced critical conditions
- Service all customer requirements including telephone support order entry order expedites and debit/credit request
- Effectively edit and process orders for materials and services from the customer and the field.
- Take incoming phone calls from customers and sales
- Document and maintain workflow processes and standards
- Participation in Xylem Watermark volunteer activities
Minimum Qualifications:
- Associates Degree or Bachelors Degree (Preferred but NOT required) OR 2 5 years of OTJ related experience
- Must be able to communicate both orally and in written form effectively
- Proficient knowledge of Microsoft software Salesforce BPCS a plus
- General office and organizational skills including multitasking
- Must be able to handle customer situations
- Strong quantitative analytical and problemsolving background
- Demonstrated ability to drive change and meet deliverables.
- Customer Service/Vendor Management experience.
- Ability to work with multiple functional groups on multiple project
- Knowledge of International Trade Compliance
- Background in Account Management & Customer Service
Employment Type
Full Time
Key Skills
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