Airtel Chat Process Executive

Overview:

Key Responsibilities:

• Respond to customer inquiries via chat in a timely and accurate manner
• Provide support and assistance to customers with their concerns or issues
• Utilize company resources to address customer needs and resolve problems
• Maintain a professional and positive demeanor during customer interactions
• Adhere to predefined chat protocols and guidelines for customer engagement
• Identify and escalate priority issues to the appropriate department
• Document and track customer interactions and problem resolution
• Collaborate with team members to share knowledge and best practices
• Stay updated on product knowledge and company policies
• Meet or exceed chat performance and quality standards
• Handle multiple chat sessions while maintaining highquality responses
• Assist in developing and updating chat scripts and response templates
• Participate in training and workshops to enhance chat support skills
• Contribute to continuous improvement initiatives for chat support processes
• Adhere to data protection and confidentiality guidelines

Required Qualifications:

• High school diploma or equivalent; additional education or certification is a plus
• Prior experience in a customer service or chat support role
• Excellent written communication skills and typing speed
• Ability to multitask and manage multiple chat sessions simultaneously
• Strong problemsolving and decisionmaking abilities
• Empathy and patience in dealing with customer concerns
• Familiarity with chat support software and CRM systems
• Good understanding of company products and services
• Ability to work in a fastpaced and dynamic environment
• Adherence to quality and productivity metrics
• Flexibility to work in shifts including weekends and holidays
• Team player with a positive and collaborative attitude
• Attention to detail and accuracy in chat interactions
• Knowledge of data privacy and security regulations
• Continuous learning and adaptability to evolving chat support practices

communication,customer service,time management,chat process