Inbound Scheduling Specialist Appointment Setter - On-site

Toprated Exteriors Home Improvement company looking to add an Inbound Specialist (Appointment Setter) to its familyculture team!

Pay Rate: $17.50/hr to start up to $21/hr within first year! Opportunity for weekly goal bonuses and performance reviews/hourly raises over tenure!

Location: Inoffice fulltime Madison WI

Hours/Shifts: Monday Friday (40 hours a week)

Schedule: Noon 8:00 PM

Job Type: FullTime W2

Comparable Titles: Appointment Setter Inbound Calling Specialist Appointment Coordinator Inbound Calling Representative Call Center Agent etc.

WHY WORK FOR US:

• Base hourly pay plus bonus and incentive opportunities
• Full benefits including medical and dental (company pays partial) after 60 days
• 401k match
• PTO/Vacation time
• Great family culture wed love to share more about!

ABOUT RIDGE TOP EXTERIORS:

Familyowned Ridge Top Exteriors has been serving customers since 2002 in roofing gutters siding windows and door installation and repair. With 25000 satisfied clients 1500 5Star Google Reviews and dozens of awards from Angies List Super Service Award and an A rating with the BBB you can trust you are joining a wellestablished and honest company.

What brought our team together is the shared belief that when you treat people right listen to them and produce highquality work business success will inevitably follow. As our rapid expansion continues these core values remain at the heart of our mission. Were seeking an exceptionally bright and detailoriented individual to help propel our family business to the next level. Were currently in search of an Inbound Specialist who is as devoted to fostering our teams growth as we are to their development. This is where your journey with us begins!

INBOUND SPECIALIST RESPONSIBILITIES:

• Inbound calling with the goal of setting up inperson Sales Rep/Project Manager appointments for all 6 locations across the U.S.
• Also answers or redirects general customer questions / reception phone work
• Reach weekly appointmentsetting goals/KPIs (and get bonuses when goals are exceeded!)
• Maintain detailed notes in our CRM (customer relationship management) program AccuLynx
• Work within computer programs like Microsoft Outlook Excel and Word as needed for tracking progress and keeping information organized
• Works with a small team and independently when needed
• Participates in team meetings and other team responsibilities

INBOUND SPECIALIST REQUIREMENTS:

• 2 years experience with computers/strong computer literacy (Microsoft Word Excel video calls Email Google Sheets etc.)
• Spanish speaking is a plus but not required
• Strong customer service skills and professional mannerisms over the phone
• Strong attention to detail in taking customer call notes
• Strong ability to multitask while continuing to deliver on accountabilities
• Reputable resume references
• Ability to pass both a drug test and a background check
• Knowledge in roofing siding windows and doors is preferred but not required
• Experience with a CRM is a plus but not required (like AccuLynx or similar)
• A cando attitude and drive. See the glass as halffull!

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.