Manager - Customer Service Excellence
Posted on :
12-06-2024
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Job Description
Position: Manager Service Execellence
Experience : 5 years of experience
Qualification: BS degree in Business Administration or related field.
Role And Responsibilites:
Technically support all Section functions resources and strategies through specialized advice in areas of expertise
Provide advice and act as first level reviewer of all the work of staff ensure that they are of appropriate quality and that resources are used effectively and comply with leading practices.
Ensure that all customer facing transactions are executed in line with customer strategy resulting in higher satisfaction and timely delivery of services.
Support the customer focused culture minimizing disruption to impacted customers ensuring customers are kept informed
Improvising on Client Feedback to improve systems processes & communication channels between clients & customers.
Ensure that all staff acquire the required skills and knowledge by providing coaching and counselling
Support in development of policies and procedures for various functions within the Section
Training and development for CSA on Processes SOPs Soft skills & Customer Delight
Onboarding new Customer Service Agents responsible for recruiting screening hiring. Train agents on Processes soft skills & systems.
If interested kindly share your CV at
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
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