Customer Success Manager EU mfx

At our company attentive listening collaborative goalsetting and swift action are at the heart of our customercentric approach. As a pioneer in VR simulation we seek a dedicated Customer Success Manager who ensures optimal user experiences and customer journey with our VR Simulator by proactively managing customer relationships. Join us in shaping the future of VR simulation within an ambitious and agile team.

Tasks

Set clear achievable goals milestones and KPIs for effective customer collaboration
Conduct regular Business Reviews with customers to monitor progress towards established goals ensuring alignment and success
Develop refine and implement efficient processes to enhance customer experiences
Lead seamless customer onboarding processes ensuring comprehensive user guidance
Oversee Customer Relationship Management initiatives to prevent churn and boost retention
Manage and synthesize customer feedback collaborating with internal teams for continuous improvement

Requirements

Prior experience in Customer Success/Account Management roles emphasizing renewal management churn prevention and fostering strong client relationships
Technical knowledge to effectively communicate product details and troubleshoot customer inquiries
A proactive handson mentality with the ability to work independently
Proficient in crossteam collaboration and relationship building
Demonstrated selforganizational skills
Exceptional feedback management skills including data analysis and reporting
A dedicated customercentric mindset focused on meeting and exceeding client needs
Familiarity with the pharmaceutical industry is advantageous

Benefits

• A minimum gross salary of 50.000 per year (excl. bonus) overpayment possible
• Flexible working time and the possibility to work from home
• Permanent fulltime contract (385 h / week)
• A modern office in Innsbruck in the middle of the Alps
• Starting date as soon as possible
• Mobility package (1year ticket for public transport in Tyrol or a parking space near the office)
• Free English courses with your team colleagues