Technical Support Specialist
Posted on :
09-10-2024
Employer Active
1 Vacancy
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Job Description
- Provide technical support to clients using our ERP systems via email, phone, or ticketing system.
- Diagnose and troubleshoot technical issues reported by clients, including but not limited to system errors, configuration problems, and data discrepancies.
- Perform high-level debugging and analysis to identify root causes of issues and develop effective solutions.
- Collaborate with cross-functional teams, including developers and implementation consultants, to resolve complex technical problems.
- Document support cases, solutions, and best practices for knowledge sharing and future reference.
- Follow up with clients to ensure that reported issues are resolved satisfactorily and provide ongoing support and assistance as needed.
- Proactively identify opportunities to improve our products and services based on client feedback and support experiences.
Employment Type
Full Time
Department / Functional Area
Key Skills
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