Manager - Performance Marketing

Technical & Product

• Building, planning, and monitoring the overall social marketing strategy for a portfolio of clients
• Ensure that KPIs are met across the entire portfolio of clients
• Ensure that best practices are implemented, and overall performance is above benchmarks

Business Acumen & Operational Efficiency

• Participate in brainstorming and status calls with agency stakeholders
• Oversee team operations and monitor team performance
• Manage your team’s daily tasks, allocate resources, and track individual efforts
• Motivate the marketing team to achieve account & personal goals
• Establish, maintain, and optimize scalable processes that ensure best practices in campaign management across all practices
• Ensure that new hires are adequately trained and on-boarded promptly based on business unit requirements
• Manage the off-boarding of talent to ensure that operations aren’t interrupted in any way
• Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
• Develop the staff through performance management and consistent feedback. Identify staff development opportunities to help them reach their professional goals
• Weekly alignment with market leads on overall progress and concerns with the extended team
• Weekly alignment with direct team on overall progress and concerns
• Serve as a contact point responsible for building and managing relationships with PM agencies
• Work closely with other performance leads, to share learnings and to drive best practice at speed
• Work closely with PM Agencies on improving processes & workflows
• Provide accurate FTE utilization and account time allocation reports to business units for tracking

Innovative & Analytical Mindset

• Stay up-to-date with the latest technology and best practices
• Advise on new tests and new features
• Share experiences, learnings, case studies & POVs
• Monitor competition and provide suggestions for improvement

People & Leadership

• Seeks others' feedback to develop self-awareness, strengths and address development area.
• Is able to proactively raise issues to improve effective team working and collaboration.
• Is able to communicate confidently in a clear, concise and articulate manner.
• Collaborates with stakeholders and embraces an inclusive based environment.
• Is able to make valuable contributions to discussions and brainstorming sessions, providing insight and point of view.
• Able to build relationships quickly with others and engages personally with peers and clients.
• Treats others with respect, listens to other perspectives, especially when they are different from own.
• Able to tackle problems in a timely manner and develop contingency plans that focus on problem resolution.
• Drives a culture of trust with Peers, clients and all other stakeholders.

Self

• Is able to take ownership for actions and deals with consequences in a mature manner.
• Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
• Displays openness to the ideas of others and leverages them when beneficial for the business.
• Showcases curiosity and open mindset towards new ways of doing things.
• Is able to set high impact objectives and goes above and beyond to exceed performance.
• Demonstrates the Growth Mindset and is able to take ownership of personal development and growth.
• Capable of constructively challenging the status-quo and takes risks to challenge internal and external perspectives.
• Approaches situations and individuals with honesty, integrity and humbleness.
• Displays resilience and maintains drives and a positive outlook when faced with challenges.