Senior Social Community Manager
Posted on :
09-10-2024
Employer Active
1 Vacancy
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Job Description
- Develop and implement community management strategies that align with our brand goals and initiatives.
- Oversee and manage all day-to-day activities related to the community, including moderating forums, responding to comments, and fostering a positive community environment.
- Craft and manage the social content calendar, ensuring a constant supply of relevant content.
- Track, analyze, and report on community engagement metrics, adapting strategies as necessary to improve results.
- Lead and mentor a team of community managers and moderators, setting clear objectives and providing feedback.
- Collaborate with the marketing team to integrate community management with broader marketing campaigns.
- Stay up-to-date with digital technology trends and use this knowledge to make the community more engaging.
- Work closely with customer service to address customer complaints and issues promptly.
- Act as the point of contact for cross-functional teams, providing insights on community feedback regarding products or services.
- Manage crises and negative feedback by developing response strategies that protect the brand image.
- Encourage user-generated content creation and sharing, and organize community events to increase brand loyalty.
Employment Type
Full Time
Department / Functional Area
Key Skills
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