Customer Support Internship

As a Customer Service/Customer Support intern you will have the opportunity to work in a dynamic and fastpaced environment where you can develop your skills and grow professionally. We are looking for someone who is proficient in MS Excel and has excellent Englishspoken skills to join our team.

Job Brief:

Selected interns daytoday responsibilities include:

1. Handle customer technical queries related to applications/product support over mail/call for international processes for both international and domestic customers
2. Diagnose and troubleshoot technical issues including account setup and network issues
3. Understand the issue and ask customers targeted questions to quickly understand the root of the problem
4. Work as the first point of support for clients issues/requests/queries reported
5. Engage clients through a series of actions either via phone email or chat until their issue is resolved
6. Escalate unresolved issues to appropriate internal teams
7. Provide prompt and accurate feedback to customers
8. Refer to the knowledge database and documents to provide accurate technical solutions
9. Ensure all issues are properly logged for accountability
10. Prioritize the tasks and manage several open issues at one time
11. Follow up with clients to ensure their queries are resolved
12. Prepare accurate and timely reports

Only those candidates can apply who:

1. are available for full time (inoffice) internship

2. are available for duration of 6months

3. have relevant skills and interests

4.Looking to continue for a longer term and get hired after the internship

Skills Required:

1. Effective Communication

2. MSExcel

3. English Proficiency (Spoken) English Proficiency (Written)

Perks:

1. Internship completion certificate

2. Flexible working hours.

3. 5 days working

Interested candidates kindly submit your resume at