Branch Manager
Posted on :
12-06-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-06-2024
Job Description
1. Staff Management:
Recruit train and supervise service staff.
Create staff schedules and ensure proper staffing levels.
Conduct regular performance reviews and provide feedback.
Address employee concerns and conflicts.
2. Customer Service:
Ensure a high level of customer satisfaction.
Handle customer complaints and resolve issues promptly.
Implement customer service strategies to improve customer experience.
3. Operations Management:
Oversee daily operations to ensure the bakery runs smoothly.
Maintain cleanliness and organization of the bakery.
Ensure equipment is maintained and in good working order.
Implement and enforce company policies and procedures.
4. Sales Performance Management:
Manage the branch s budget & cost
Monitor sales expenses and profit margins.
Conduct regular reporting and analysis.
Develop strategies to increase revenue and reduce costs.
5. Inventory Management:
Manage inventory levels to prevent overstocking or stockouts.
Coordinate with suppliers for timely deliveries.
Conduct regular inventory checks and audits.
6. Marketing and Sales:
Develop and implement local marketing strategies to attract customers.
Promote new products and special offers.
Collaborate with the marketing team for promotional activities.
7. Health and Safety:
Ensure compliance with all health and safety regulations.
Conduct regular safety inspections.
Train staff on proper food handling and safety procedures.
Requirements
1. Education:
a. Min SPM / Diploma or higher education or certificates in related field
b. Bachelor s degree in business management hospitality or a related field preferred.
2. Experience:
a. Proven experience as a branch manager or in a similar role within the food service or retail industry.
b. Experience in a bakery setting is a plus.
3. Skills:
a. Strong leadership and management skills.
b. Excellent customer service and communication skills.
c. Ability to work in a fastpaced environment.
d. Proficient in financial management and budgeting.
e. Knowledge of food safety and health regulations.
f. Proficiency in using pointofsale systems and other relevant software.
4. Personal Attributes:
a. High level of organizational skills.
b. Problemsolving mindset.
c. Ability to multitask and manage time effectively.
d. Strong attention to detail.
e. Enthusiastic and positive attitude.
5. Working Conditions:
a. Must be able to work flexible hours or odd hours.
b. Working days may include weekends and holidays.
c. Ability to stand for long periods
Benefits
- RM500 cost of living allowance
- Annual Leave
- Medical Leave
Employment Type
Full Time
Key Skills
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