Electric Motorcycle Repair Center Leader
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Job Description
Time and location: fulltime based in Kampala.
About Zembo
Zembo is a startup company in Uganda paving the way to emobility revolution in Africa. The company offers electric motorcycle taxis and battery swapping services across its network of recharging stations in Uganda.
Following 6 years of operation Zembo is the most experienced African provider of electric motorcycles and battery swap services on the continent. We are now scaling up in Uganda to continue providing an affordable and environmentally responsible mobility solution. See
As a startup working under the principles of a teal nonhierarchical leadership we offer you a motivating and dynamic environment. You will have a lot of responsibilities autonomy the possibility and opportunity to shape our young company.
Your role
OPERATIONAL ROLES
- Process Development: Design implement and continuously improve repair processes to optimize efficiency quality and turnaround time.
- Support less experienced technicians with the diagnosis of complex repairs/service to ensure customers are provided with highquality service and to pass on experience and knowledge to the less experienced team;
- Customer Satisfaction: Champion a customercentric approach address customer inquiries and concerns promptly and strive to exceed customer expectations at every interaction.
- Supervise the cleaning and orderliness of the workshop to ensure full compliance with the 5S guidelines the safety of customer vehicles and to give customers confidence on the quality of service provided;
- Any other duties assigned
SUPERVISORY ROLES
- Team Leadership: Lead and mentor a team of technicians providing guidance training and support to ensure high performance and adherence to quality standards.
- Allocate work to technicians to ensure vehicle service is done by qualified technicians depending on complexity
- Coordinate quality control inspections to ensure all faults are identified before delivery to customers in order to avoid repeat jobs and customer complaints;
- Maintain all workshop equipment and monitor use by technicians to ensure the equipment are in good working condition at all times for minimal disruption to workshop operations;
- Manage inventory levels procure necessary parts and equipment and ensure adequate stock levels to support repair operations.
- Performance Monitoring: Develop and implement KPIs to track workshop performance analyze data and identify areas for improvement.
- Safety and Compliance: Ensure compliance with all safety regulations and industry standards and promote a safe working environment for all team members.
Requirements
Your profile
Minimum requirements
Certificate or DIPLOMA in Automotive Engineering or electrical engineering
5 years relevant experience with 2 years at Supervisory level.
Professionalism maintains a professional approach based on ethics and Zembo values
Integrity honesty and ethics ensures ethical practices and integrity to protect Zembo from reputational risk
Communication Skills
Customer orientationis customer focused striking a solid balance between external and internal customer orientation
Resilience is able to withstand strategic and operational challenges and maintain momentum
Emotional Intelligencemanages emotions in a mature and composed manner as expected of a leader
While persons of all gender origin orientation age and identity are encouraged to apply we actively promote women in leadership positions and strongly encourage women to apply
Employment Type
Full Time
