Technical Support Specialist

Job Description

We are seeking a highly motivated and experienced Technical Support Specialist to join our team. As a Technical Support Specialist focused on ERP systems, you will be responsible for providing exceptional technical support to our clients, resolving issues, and ensuring a smooth experience with our ERP solutions. This role requires strong troubleshooting skills, excellent communication abilities, and a customer-centric approach.

Responsibilities

• Provide technical support to clients using our ERP systems via email, phone, or ticketing system.
• Diagnose and troubleshoot technical issues reported by clients, including but not limited to system errors, configuration problems, and data discrepancies.
• Perform high-level debugging and analysis to identify root causes of issues and develop effective solutions.
• Collaborate with cross-functional teams, including developers and implementation consultants, to resolve complex technical problems.
• Document support cases, solutions, and best practices for knowledge sharing and future reference.
• Follow up with clients to ensure that reported issues are resolved satisfactorily and provide ongoing support and assistance as needed.
• Proactively identify opportunities to improve our products and services based on client feedback and support experiences.
  

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2 years of experience in technical support, preferably in an ERP or enterprise software environment.
• Strong knowledge of ERP systems, including configuration, customization, and integration.
• Proficiency in troubleshooting and debugging complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical audiences.
• Exceptional customer service skills and a commitment to ensuring client satisfaction.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with ticketing systems and support tools (e.g., JIRA, Zendesk) is a plus.
• Certifications in relevant ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) are desirable but not required.
  

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and growth
• Dynamic and collaborative work environment