Butler

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Butler (Club Millesium)

As a Sofitel Butler, you will play a crucial role in ensuring that our guests receive the highest level of hospitality and brand standards. Your responsibilities will span from pre-arrival arrangements to post-stay arrangements, ensuring that every aspect of our guests' experience is personalized and tailored to their needs and wants.

What Is In It For You

• Free accomodation,free transporation ,visa /work permit,medical health insurance
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  

What You Will Be Doing

• Corresponds with guests for any requests or preferences prior to, during and following their stays.
• Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.
• Attends training sessions, performing related duties and special projects assigned as required.
• Manages and exceeds guest expectations
• Handles and reports guest complaints to shift in-charge.
• Inspects arrival rooms to make sure all standards are met.
• Keeps track of all due out and stay over DND rooms
• Cleans, maintains and ensures the upkeep of guest minibars and butler minibar storerooms and reports any maintenance faults
• Ensures all unattended valuables and inside guest rooms are noted and Butler Administration Officer is informed about the same.
• Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.
• Practices up-selling of the hotel products and facilities.
• Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.
• Provides in-room check-ins and room orientations for guest comfort
• Decorates rooms for kids and special occasion rooms and provides special attention to such reservations.
• Realizes the multi-cultural nature of guest profiles and provides personalized service accordingly.
• Takes regular inventories of all items and informs butler admin supervisor for any fresh stocks required.
• Ensures smooth handover of daily activities to next shift.
• Provides additional services such as laundry, packing and shoe shine service and ensures that special preferences of all guests are taken into consideration.
• Consistently offer a professional and friendly greeting, and provide engaging service
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
  

Qualifications

Your experience and skills include:

• Minimum 2 years of Butler experience from Luxury background
• Strong communication skiils
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team