Contact Center Leader
Posted on :
08-10-2024
Employer Active
1 Vacancy
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Job Description
- Proficiency in Sprinklr or other chat software and reporting tools.
- Knowledge in social media platforms and their integration into customer service operations.
- Bachelor’s degree in business, management, or a related field.
- Strong change management skills and the ability to drive process improvements.
- Exceptional interpersonal and communication skills.
- Customer-centric mindset with a passion for delivering outstanding service.
- Knowledgeable about social media platforms.
- Strong analytical and problem-solving abilities.
- Demonstrated leadership and coaching capabilities.
- Ability to work under pressure and meet tight deadlines.
- 4-6 years of experience, with at least 1-2 years in a supervisory or team leader role.
Employment Type
Full Time
Department / Functional Area
Key Skills
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