Customer Engagement Specialist - Manufacturing Gauteng
Posted on :
11-06-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-06-2024
Job Description
This is not a call centre position! We are looking for dedicated specialist in Customer Services!
Our client is one of SAs leading suppliers of perspex acrylics and more to industry! We are looking to recruit outstanding customer focused candidates who go above and beyond for their clients.
Overview of the role:
Customer Engagement Agents make sure our customers are getting the best experience across all our clients interaction channels whether online or offline.
Purpose of the role:
To provide potential and existing customers with exceptional services by identifying customer needs responding to customer queries and collaborating with internal departments to optimize customer services and brand awareness.
Key Responsibilities
To effectively engage with external customers to deliver an XFactor experience through expert advice and solutions thinking.
- Accept and process customer orders efficiently and deliver what is promised every time.
- Provide timely and accurate information to stakeholders.
- Promptly deal with all enquiries or complaints.
To effectively engage with and coordinate the activities of all internal departments involved in the sales order fulfillment process.
- Check stock availability and liaise with supply chain to ensure fulfillment of the order.
- Identify possible solutions in the event of stock outs or delays.
- NCR reporting with root cause analysis for continual improvement.
To effectively utilise existing and potential customer base to offer appropriate additional polymer solutions to the right customers.
- Crosssell across the business.
Requirements
Education
- Matric as minimum requirement.
- Proven experience in similar role and industry.
- Diploma / Degree preferable.
- Computer literate.
Knowledge Skills & Ability
- Presentation and communication.
- Strong administrative skills and familiarity with CRM systems and practices.
- Highly organised strong attention to detail excellent time management.
- Possess a natural curiosity to proactively present solutions.
- Ability to multitask and work in a highly pressurised environment.
- Positive attitude.
- A passion for customer service.
- Ability to pick up the phone & sell with confidence.
- Proven customer support experience or experience as a Client Service Representative.
- Track record of overachieving quota.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask prioritize and manage time effectively.
Benefits
R30 000 negotiable
Education Matric as minimum requirement. Proven experience in similar role and industry. Diploma / Degree preferable. Computer literate. Knowledge, Skills & Ability Presentation and communication. Strong administrative skills and familiarity with CRM systems and practices. Highly organised, strong attention to detail, excellent time management. Possess a natural curiosity to proactively present solutions. Ability to multitask and work in a highly pressurised environment. Positive attitude. A passion for customer service. Ability to pick up the phone & sell with confidence. Proven customer support experience or experience as a Client Service Representative. Track record of over-achieving quota. Strong phone contact handling skills and active listening. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively.
Employment Type
Full Time
Company Industry
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
