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You will be updated with latest job alerts via email1 Year Contract Position: Customer Service Officer (Inbound & Social Media)
Company Overview:
TechnoMech Sdn Bhd is a leading technology and engineering company that specializes in providing innovative solutions to various industries. We are committed to delivering highquality products and services to our clients and we are looking for a dynamic and customeroriented individual to join our team as a Customer Service Officer (Inbound & Social Media).
Job Summary:
As a Customer Service Officer (Inbound & Social Media) you will be responsible for providing exceptional customer service to our clients through various channels including inbound calls and social media platforms. You will serve as the first point of contact for our customers addressing their inquiries concerns and feedback in a timely and professional manner. You will also be responsible for managing our companys social media presence and engaging with customers on these platforms.
Key Responsibilities:
Respond to customer inquiries and concerns via inbound calls and social media platforms in a timely and professional manner
Provide accurate and helpful information to customers regarding our products and services
Resolve customer complaints and escalate complex issues to the appropriate department for further assistance
Keep track of customer interactions and maintain accurate records in the companys database
Monitor and manage the companys social media accounts including responding to comments and messages from customers
Develop and implement strategies to increase customer engagement and satisfaction on social media platforms
Collaborate with other departments to ensure a seamless and positive customer experience
Stay updated on product knowledge and company policies to effectively assist customers
Identify and report any recurring customer issues to the management for further improvement
Participate in training and development programs to enhance customer service skills and knowledge
Qualifications and Skills:
High school diploma or equivalent; Bachelors degree in Business Administration or related field is preferred
23 years of experience in customer service preferably in a call center or social media management role
Excellent communication skills both verbal and written
Strong problemsolving and decisionmaking abilities
Proficient in using social media platforms and customer service software
Ability to multitask and work in a fastpaced environment
Strong organizational and timemanagement skills
Customercentric mindset with a strong dedication to delivering exceptional service
Ability to work independently and in a team environment
Fluency in multiple languages is a plus
Join our team at TechnoMech Sdn Bhd and be a part of a dynamic and innovative company that values customer satisfaction. If you have a passion for providing excellent customer service and are proficient in social media management we would love to hear from you. Apply now and take the first step towards a rewarding career with us!
Remote Work :
No
Full Time