Field Service Engineer

Job Duties:

• Ownership of properties assigned to your region and escalations to resolve.
• Identify coverage gaps in our field services and develop our ThirdParty resources for the region for Break fix Cabling and smart hands deployment services.
• Conduct any site surveys break/fix service calls installations or conference setup/support requested of you.
• Carry out installation tasks as directed by the Project Manager.
• Install configure and troubleshoot networking hardware and software on customer premises
• Lead installations at customer sites ensure daily install progress and manage 3rd Party Contractors onsite.
• Maintain knowledge of Company products installation processes and configuration standards through regular review of training materials.
• Provide remote technical support to 3rd Party Contractors and onsite resources.
• Escalate any issues to their line manager and Project Manager in a timely manner.
• Ensure daily updates are detailed and communicated back to their line manager and Project Manager.
• Perform hotel staff training and installations sign off.

• Complete all configuration and documentation accurately and on time.
• Provide remote troubleshooting and break fix to existing customer sites.
• Required to participate in out of hours call out and any on call rotation for network emergencies during contract life cycle if required.

Requirements:

• Knowledge of Ethernet networks and Internet connectivity methods
• Working knowledge of Linux operating systems and server hardware advantageous
• Good knowledge of configuring switches (HP Brocade & Cisco) and WiFi hardware (Ruckus Cisco Meraki HP/Aruba) RF heat map production and spectrum analysis surveys using Air Magnet survey tools
• Familiarity with Fortinet & Juniper is beneficial
• Understanding of cabling standards
• Any technical qualifications are advantageous

Personal Attributes:

• A trustworthy individual able to work independently with limited supervision.
• Proven analytical skills with excellent problemsolving attitude and the ability to resolve technical issues.
• Candidate must have excellent communication documentation and troubleshooting skills.
• A valid Passport and able to travel and work overseas if required.

Working Conditions:

• This position will require travel. You maybe required to remain onsite (including weekends and public holidays) for the duration of an installation break/fix Escalation or Conference. Time not spent traveling may be used in supporting the region to assist with other duties or instructed as Lieu days.
• Installation Break/fix and conference duties amongst others may also involve unsocial working hours including early morning travel out of hours support and weekend work/travel to ensure appointments are met

Remote Work :

No