Facilities Manager

The Role

The Facilities Manager will manage a portfolio of buildings that will be a mix of residential and commercial and support the Department Head in managing a team of Property & Facilities Operational staff.

Key Responsibilities

• Responsible for the day-to-day management of assets within our portfolio, whether directly or via service providers.
• Ensure monthly client reports are prepared professionally and submitted on time, using latest presentation techniques, visuals and layouts that are clear and highly professional..
• Share expertise with colleagues, coach to improve team abilities.
• Be willing to share oversight of the team as directed by the department head.
• Be a positive influence in team morale, handling of difficult situations with colleagues, clients and tenants.
• Manage KPI’s of service providers and AMC deliverers and create monthly reporting for our landlords.
• Identify, develop and assist with business development practices to bring in new clients and consultancy opportunities.
• Attend client meetings as needed and be able to provide detailed consultative reports on design, new build and ageing property/property developments.
• Ensure regular site inspections are conducted, analysing and identifying issues and providing researched recommendations to the Head of PM/FM and our landlords..
• Oversee Annual Maintenance Contractor performance, prepare and issue RFPs, Tender documents, negotiate contract deliverables and pricing and ensure landlord’s properties are maintained to a high level.
• Prepare annual budgets for buildings under management for client review and approval.
• Enforce building regulations, local community by laws and lease conditions are met, whilst also being aware of legal and health & safety requirements.
• Ensure tenants adhere to the lease agreement terms and conditions in conjunction with Property Mangers.
• Oversee move in/move out reporting and fit out procedures, making recommendations and improvements as beneficial to all.
• Follow corporate policies in relation to due diligence, anti-money laundering and fraud.
• Work with the accounts team to manage supplier payments.
• Maintain accurate and comprehensive soft and hard copy records.
  

Skills, Knowledge And Experience

• A minimum of 5 years’ experience in facilities management
• RICS qualification desirable but not essential, or similar engineering/technical qualifications.
• Demonstrable skills at supervising a team, working with diverse cultures and personalities.
• Good report writing skills and high level of written and verbal communication skills.
• Excellent communication, coordination and organization skills
• Ability to work to targets and to have a proactive, positive approach.
• Well-developed interpersonal and presentation skills
• Ability to work as a team member and to be flexible in accepting new responsibilities as the department grows.
• Computer literate with proficiency in using Microsoft Office applications i.e., Word, PowerPoint and Excel
• Proficiency in facilities management software packages desirable
• Self-motivated and ability to work autonomously as well as part of a team.
• Proactive in building relationships with colleagues and responsive and helpful to external clients
• Can deal with difficult situations within context of own function or specialism.
  

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