IT Field Services Support Inventory and Stock

Reading error codes flashed up on the device

Swapping out hardware

Tracing faults using diagnostic devices and software

Upgrading components

Assisting the support staff of other serviceproviders

Inventory Management

Supervise the flow of company s stocked goods

Keep a detailed record of each new or returned goods as it enters or leaves the

stockroom.

Control and oversee ordering inventory storage of inventory and control the amount

of goods

Update the record file

Common inventory management

Daily Weekly and Monthly Reporting on IT Stock.

Must be able to produce a trend analysis report on common failures on end user

devices.

Act as an informed team member providing analysis of information and limited

project input.

Evaluates unique circumstances and makes technical and procedural

recommendations.

Requirements

Experience in performing warranty hardware repair of HP Dell and

Lenovo devices including warranty parts ordering repair/replacement and defective

part return.

Working technical knowledge of Windows operating systems to allow for resolution of

issues or full rebuild of the PC using client specific documentation provided by the

client.

Familiarity with OSX iOS and Android operating systems in order to provide best

effort support to End users using related devices.

Working technical knowledge of Microsoft Office Products antivirus products

desktop services to allow for resolution of software application issues.

Ability to utilize provided knowledge article to resolve issues with client specific

applications.

Customerfacing soft skills including strong verbal and written communications

Ability to apply intermediate level of subject matter knowledge to solve a variety of

common IT issues.

Exercises independent judgment within defined practices and procedures to

determine appropriate action.

Distinctive service and customer orientation

Fluent English

Conversational local language

Close attention to detail and ability to work independently as well as part of a team