Internal Account Man....
Internal Account Manager
Posted on :
21-05-2024
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Job Description
Internal Account Manager
Swindon
£25000 £28000 base salary (depending on experience)
Role overview
Maintaining and developing strong relationships with existing client base always providing a consistent and excellent service. Growing existing accounts through consultative account management identifying clients’ needs and recommending additional services and products to enhance their conveyancing processes workflow and grow profitably within the accounts.
Key responsibilities
Role holder requirements
Apply online today or call the Crux team on.
Swindon
£25000 £28000 base salary (depending on experience)
Role overview
Maintaining and developing strong relationships with existing client base always providing a consistent and excellent service. Growing existing accounts through consultative account management identifying clients’ needs and recommending additional services and products to enhance their conveyancing processes workflow and grow profitably within the accounts.
Key responsibilities
- Retention and building strong relationships with existing clients from key decision makers to administrative support staff within firms.
- Communicating efficiently with clients by phone emails and online review meetings and arranging platform/service demonstrations.
- Identifying additional upsell opportunities from services to products through analysing data.
- Identify decline in client spend trends and opportunities and taking appropriate action.
- Maintaining knowledge of company product and service offerings.
- Providing weekly progress reports to management.
- Achieving targets set by the company on a quarterly basis.
- Following up with clients to ensure they are satisfied with service and products.
- Attending team meeting (online and in person) and attending quarterly sales meetings.
Role holder requirements
- B2B (or B2C) background of telesales ideally within the Property or Legal Sector.
- Great organisational skills and time management to maximise daily performance.
- Ability to learn quickly and promote multiple platforms products and services.
- Experienced in account management to retain client base and grow accounts by identifying opportunities from additional users within law firms to upselling additional products and services.
- Selfstarter used to working within an office environment.
- Positive go to attitude.
- Competent in dealing with a high volume of work always working efficiently and accurately.
- Works proactively not just reactively.
- Can produce evidence of consistently achieving targets.
- Good communication skills and have a strong customer service ethos.
- Experiencing using MS Office applications (emails Microsoft Office etc.)
Apply online today or call the Crux team on.
Employment Type
Full Time
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