Operations Executive - DB Schenker

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Tasks

• Coordinate with overseas offices, carriers, vendors, customers to arrange timely movement of Air freight, to and from specific locations within the service standards agreed and as per the shipper or consignee instructions.
• Coordinate with airline regarding space availability and booking for export shipments.
• Activate and/or create shipment in TMS (Tango).
• Create and manage documentation and issue outgoing invoices against all shipment related charges to the necessary parties as per agreement in line with Schenker Billing KPI’s and corporate guidelines.
• Provide pre-alert (including AWB & shipping docs) to customers/destination office in a timely manner along with the flight and booking details.
• Pre-alert along with AWB, shipping docs and customs clearance documents like Saber Certificates and Govt Approvals to be provided to the Customs Clearance team or Customs Broker along with pick-up or delivery details in a timely manner to arrange for on time customs clearance and transportation of the shipment, in case the shipment is door to door or if the customer requires customs clearance and pick up / delivery services.
• Follow up regularly on vendor invoices and timely reserving the amounts in TMS (Tango) against any costs expected in the file.
• Updating of mandatory activities / events in TMS (Tango).
• Coordinate with the respective team if the customer / vendor account is to be created in TMS (Tango), in case of a new account.
• Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.