Transport Coordinator - Qatar Airways

• Provide internal and or external customer service whether facetoface through emails and or over the phone at a level that either meets or exceeds expectations to support customers and relevant stakeholders.
• Monitor the Transport Management Solution (TMS) planned and generated transportation trips and ensure that employees are dispatched as per their schedule.
• Monitor the Geographical Location System Intelligence (GLSI) and In Vehicle Monitoring System (IVMS) to ensure that transportation activities are on track and communicate with the assigned driver/supervisor in the event that the planned trip have not started as scheduled.
• Communicate with the thirdparty service provider supervisor & driver/s as and when needed to facilitate transportation as per customer requirement.
• Provide immediate response to TMS alerts; for example Driver Panic alert collision and ensure that all incidents are reported to management in a timely manner.
• Complete all TMS data entry and/or reports to accommodate changes to the planned schedule within shift operations.
• Report all IVMS ID Car reader and or Mobile Data Terminal (MDT) failures in a timely manner to the Transport Support and Logistics Officer to ensure compliance with standard operating procedures.
• React to total system failure by providing manual trip dispatching utilizing backed up system files to avoid delays and disruptions to the service.
• Provide ondemand transportation services for Passenger and Cargo to meet the needs of the internal customers.
• Provide realtime status updates regarding vehicle fleet and driver performance as required by Line Manager or Department Management.
• Provide instructions to 3rd Party Logistics Suppliers in line with SOP or as required by Line Manager and/or department management.
• Conduct mandatory vehicles/resources inspection record and complete the required Check List/s to ensure that all vehicles are fit for daily operations

• Bachelors Degree or Equivalent with Minimum 2 years of jobrelated experience.
• Previous work experience including either Automated Fleet and or Transportation Management Systems
• Previous job roles as either Transportation Clerk/ Dispatcher Bus Dispatcher Transport Coordinator Fleet Dispatcher Logistics Dispatcher
• Previous work experience with passenger Transportation Support Services/Business would be an advantage
• Previous experience working within the GCC is highly preferred
• Previous experience working within the aviation industry would be an advantage
• Knowledge with Urban Bus and or Urban Taxi Dispatching Models is essential.
• Strong customer service interactive abilities are required.
• Intermediate or higher computer software utilization capabilities are mandatory.
• Should be proficient in both written and spoken English language.
• Competent problemsolving capabilities.
• Should be able to work in a team environment.
• Ability to set clear selfworkflow is required.
• Ability to multitask is a plus.

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