CRM Representative
Posted on :
09-06-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority.
- Develop strong understanding of our products and solutions for all stakeholders to serve the customer effectively.
- Use a thorough knowledge of information resources and Service practices to resolve and record customer complaints and escalate any unresolved issues.
- Ensure customer inquiries/complaints arising from different sources are accurately resolved, recorded and unresolved issues are escalated through appropriate channels.
- Successfully complete activities as required to support the provision of service delivery and comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
- Advise customers on the adoption of digital services and education of users to deliver great customer experiences using on-line technology.
- Ensure customers are referred to appropriate channel for the completion of out-of-scope transactions.
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
