Luxury Sales

Overview

Key responsibilities

• Engage with customers in a professional and welcoming manner providing personalized assistance and product recommendations
• Meet and exceed sales targets contributing to the overall profitability of the store
• Develop a deep understanding of luxury products brands and industry trends to effectively communicate their value and unique selling points to customers
• Build and maintain strong lasting relationships with clients providing exceptional aftersales service and personalized followup
• Participate in regular product knowledge training sessions to stay updated on new arrivals and product features
• Manage the sales process from start to finish including processing transactions arranging deliveries and handling any postsale inquiries or concerns
• Contribute to creating a luxurious shopping environment that reflects the brands image and values
• Collaborate with the marketing team to execute instore events and promotions to drive traffic and sales
• Utilize CRM systems to track customer preferences purchases and contact information for targeted outreach and followup
• Stay informed about competitors and market trends to provide valuable insights for product assortment and sales strategies
• Consistently uphold high standards of professionalism product knowledge and personal presentation
• Adhere to all company policies and procedures including those related to customer service inventory management and security
• Assist in maintaining visual merchandising standards to showcase luxury products effectively
• Contribute to a positive and collaborative team environment by supporting fellow sales associates and sharing best practices
• Handle customer feedback suggestions and complaints with empathy and professionalism escalating as necessary

Required qualifications

• Prior experience in luxury retail sales or a similar customerfacing role with a strong sales track record
• Deep passion for luxury products and a thorough understanding of the luxury market and consumer behavior
• Demonstrated ability to build and maintain strong client relationships through exceptional customer service and personalized attention
• Excellent communication skills both verbal and written with a sophisticated and refined interpersonal demeanor
• Proven ability to work effectively in a fastpaced highend retail environment while maintaining a polished and professional appearance
• Strong negotiation skills and the ability to close sales effectively with a high degree of attention to detail
• Capability to adapt to changing customer needs and market trends providing informed product recommendations and solutions
• Proficiency in using CRM software and other sales tools to manage customer data and sales activities
• Ability to work flexible hours including evenings weekends and holidays as per the demands of the luxury retail industry
• High school diploma or equivalent; additional education or certifications in sales marketing or luxury goods is a plus
• Demonstrated ability to work effectively within a team environment fostering a positive and collaborative culture
• Strong organizational skills and the ability to multitask prioritize and manage time effectively to meet sales goals and customer needs
• Understanding of visual merchandising principles and its impact on luxury product presentation and sales
• Commitment to upholding brand values and delivering an exceptional tailormade experience to every customer
• Knowledge of inventory management and stock control processes to ensure accurate and efficient product availability

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