Tech Support Executive

Designation/Role : Tech Support Executive

Looking to hire a Technical Support Executive to help coordinate and execute technical interfaces between FieldAssist and its Partners. Will be responsible for managing our clients in resolving technical and applicationrelated inquiries regarding FieldAssist software products. In assessing and improving support processes and metrics including team performance and customer satisfaction you will work to ensure that to deliver worldclass technical and application support to FieldAssist dynamic and growing customer base.

Working with Partners to support train integrate and execute their solution through FieldAssist APIs and maintain SLA s Quality Assurance to assure APIs meet the needs of those Partners.

Improve and enhance documentation based on best practices and what you see in the field.

Training and development of the Technical Support team particularly in developing customer

service time management and problemsolving skills ensuring worldclass support for FieldAssist customers.

Effectively servicing client management escalations in line with accepted best practices and processes collaborating with other departments on necessary next steps Developing measuring and managing customer support metrics such as quality of service close rates response times and teamwork Communicate and develop relationships with the Engineering and Technical Operations teams to prioritize and address high priority technical issues

Identifying managing and executing Technical Support strategic projects and initiatives.

Good Command on SQL Queries.

Experience in managing the ticketing platforms like Freshdesk Zendesk etc.

Experience in DevOps is a plus. Have demonstrated the ability to lead a team in a highly demanding fastpaced environment.

You are an effective communicator with the ability to manage and implement change in a dynamic environment.

You have demonstrated expertise in improving and managing Technical Support processes and

methodologies.

Paramdeep Singh Anand is the CEO of FieldAssist. At 21 years old found success as the founder of a manufacturing business Param Health Foods in 2014. A few years later Param decided to ride the next growth wave moving from his entrepreneurial venture in the FMCG business to the technology industry as the CEO of FieldAssist.

Customer Success at FieldAssist is one of the largest teams headed by Chitransh Jain an IIT graduate who first started his journey with Tata Consulting Engineers and became a part of the FA Family in 2017. Drives exceptional customer experience and firmly believes that customers play an important role in enhancing the quality of the product. Is ably supported by his team members who help the customers get the maximum output from the product thus leading to their business growth

Founded in 2014 FieldAssist is a B2B SaaS organization that solves FMCG/CPG problems with technology solutions. Facilitate over 500 companies and 60000 field sales professionals every day making a positive difference to lives of small Kirana stores customers and bottom lines. Today FieldAssist has a whole host of products that offer endtoend automation of the sales supply chain of clients. Premier brands like Bisleri Eureka Forbes Philips Everest Spices trust us as technology and growth partner. Companys Year on Year growth has been 7080% and the growth trajectory continues